SERVICES
Strategy and Transformation
Infova e-universis is the most recognised name in the Technical Support all over the world. At Infova e-universis, along with Technical Support we also provide application support, components servicing and IT resource control alternatives which have been exclusively engineered to make sure strong efficiency even in a multivendor situation. Hardware and application servicing and control is absolutely crucial for every organization. Infova e-universis’s technical professionals are able to analyze and make simpler even the most complicated multivendor organisations, to bring down IT facilities servicing expenses and make sure fast quality during recovery efforts and unexpected problems.
We at Infova e-universis offer well incorporated technical support for all the issues associated with clients’ application and components. The around-the-clock alternatives keep your company functions sleek and endless. Infova e-universis allows organizations in IT incorporation for elevated results and the best possible resource utilisation. We are determined to take care of your all issues and determine to keep your IT atmosphere free from all types of technical problems, whether it is installing, establishing and improving of machines and accessories, we follow a practical strategy to take care of every technical issue in a minimum required period of your energy and effort.
Infova e-universis provides extensive Technical Support Services, Our technological assistance g is supported by extensive information, cutting-edge skills to fulfil the every technical need of IT driven organizations. At Infova e-universis we comprehend the IT facilities demands of modern companies and enhance their efficiency with our specialised Technological Assistance Services.
When it comes to IT support, you need a provider whom you can rely upon, which isn’t always easy when you have multiple support agreements with differing support levels. Especially in complicated situations, it can be seems as if you alone are responsible for taking the pressure of identifying issues and managing interaction among providers. Luckily, there’s a better option.
Infova e-universis uses an automated support distribution model confirmed to perform with thousands of clients- that minimizes time to recover by optimizing issue recognition and quality across your atmosphere. It also enables Infova e-universis to watch for long-term opportunities to decrease problems in your company and to cooperate with you to make improvements. We at Infova e-universis, know that organizations need to consistently focus on producing and improving their support procedures around purchase, support and preservation.
In addition, we at Infova e-universis also offer email, chat and social networking engagement alternatives across all stages of the client lifecycle. Starting with Item and Service Activations, our technical helpdesk goes on to offer Level 0/1/2/3 Assistance, Service Installation and co-ordination, Problem Simulator and Diagnostics, Payments and Invoicing and Escalation Assistance alternatives for both client and company customers.
Infova e-universis’ company support offering is weaved around 4 key imperatives, namely – product complexness, profile of the end customer, associated distribution difficulties and 24x7availability.
Enterprise products are complicated and business-critical, and businesses have zero patience for any display of technical ineffectiveness. Our 24/7 technical helpdesk consists of a powerful group that is well-equipped to fulfil unexpected difficulties with fast alternatives.
Technology know how, older and confirmed procedures and an knowledgeable employees skilled at handling company end users gives Infova e-universis the advantage to deliver best-in-class technical support services.
We at Infova e-universis, train our 24×7 mobile phone assistance outsourcing group on social understanding and right technological details, thereby providing them to serve customers which range from students and home creators to working professionals. Income generation activities like cross-sell, up-sell and assurance activations also form a significant aspect of our tech assistance team solutions.
